I can finally run the front office without breaking a sweat. Then a patient starts yelling about a copay, and an insurance rep puts me on hold for the third time, and I feel the whole day tighten in my chest. I've mastered the job, but these two things still leave me drained by lunch.
More people experience this than they realize.
You've mastered the job, but hard patients and insurance still wear you down.
If this sounds familiar, the Library can help you find the bigger picture.