I can walk into almost any conversation now, the tense ones, the delicate ones, and say the true thing clearly and with care. What still surprises me is what it's built: people come to me with the hard stuff because they know I'll be straight with them and kind at the same time. That trust took years, and I don't take it lightly.
More people experience this than they realize.
You can say anything to anyone clearly and with care, and people trust what you tell them.
If this sounds familiar, the Library can help you find the bigger picture.