When the outage hit, the room went quiet and looked to me, and I stayed steady. I split the work, kept one clear line of updates going to the boss, and let the engineers focus on the fix. We closed it out in an hour, and afterward someone said they felt calm just because I was.
More people experience this than they realize.
You command incident response calmly, keeping the fix and the updates moving without losing the room.
If this sounds familiar, the Library can help you find the bigger picture.