I can talk almost anyone off the edge, and most nights it works and nobody ever knows how close it came. But the ones that went wrong, I carry those alone. No report has a box for the face I still see, and I've never found a place to put it down.
More people experience this than they realize.
You talk people down for a living, and you carry the ones that failed with nowhere to put them.
If this sounds familiar, the Library can help you find the bigger picture.