A voice comes on the line panicked and talking over itself, and I'm supposed to know in seconds how bad this really is. But I freeze, asking one more question while the clock runs, not sure if I'm sending too much help or not enough. Someone's life might hang on how fast I read this, and I'm just not fast enough yet.
More people experience this than they realize.
You can't judge how serious an emergency call is quickly enough.
If this sounds familiar, the Library can help you find the bigger picture.