Most calls I can read fast now and send the right help without a second thought. But every so often one comes in where I genuinely can't tell if it's nothing or someone dying, and those few seconds of not knowing sit in my chest for days. I've gotten good at this, and the gray-area calls still shake me to the core.
More people experience this than they realize.
You can handle most emergency calls, but the unclear life-or-death ones still rattle you.
If this sounds familiar, the Library can help you find the bigger picture.