I work my tickets in the order they land, one after the next, doing my best on each. The trouble is I cannot tell which one is quietly on fire until someone above me starts shouting about it. By then I have spent my whole morning on things that could have waited.
More people experience this than they realize.
You cannot tell which tickets are truly urgent until it is already too late.
If this sounds familiar, the Library can help you find the bigger picture.