I actually do care about the people I help, but when the line is long and the clock is ticking, it all comes out flat. My voice goes robotic and I rush them along. I can see it in their faces that they feel like just another number, and that's not who I want to be.
More people experience this than they realize.
You genuinely care, but pressure flattens it and customers feel like just a number.
If this sounds familiar, the Library can help you find the bigger picture.