I've put thousands of families into homes over the years, handed over keys, watched people cry in the good way. But I also carry a quieter list, the ones I had to turn down, the ones who did everything right and got failed by a system I work inside. Those names sit with me on the drive home more than all the closings ever do.
More people experience this than they realize.
You've helped thousands into homes yet you carry the ones you refused and the ones the system failed.
If this sounds familiar, the Library can help you find the bigger picture.