There's a copilot suggesting replies all day and a chatbot handling customers before they reach me. Some shifts I ignore the suggestions completely; other shifts I just paste them in without reading closely. I don't have any real feel for when to lean on the machine and when to trust myself.
More people experience this than they realize.
You either ignore the AI suggestions or paste them blindly, with no sense of when to do which.
If this sounds familiar, the Library can help you find the bigger picture.