I can steer anyone through a claim now, no matter how ugly, and clients cling to me when their world's on fire. The fire, the crash, the diagnosis, they call me and I steady them. I'm good at it, and I go home carrying everyone's worst day with nowhere to set it down.
More people experience this than they realize.
You can shepherd anyone through a claim, and it wears you down being the one they cling to on their worst days.
If this sounds familiar, the Library can help you find the bigger picture.