I've talked a lot of people down from a lot of bad moments, and most of the time I stay steady. But last night someone told me they didn't want to be alive anymore, and I felt the floor drop out from under me all over again. I've done this for years, and that particular kind of call still leaves my hands shaking.
More people experience this than they realize.
You can handle most crises, but the ones where someone might hurt themselves still overwhelm you.
If this sounds familiar, the Library can help you find the bigger picture.