Last year I was on the floor with them -- same jokes, same breaks, same complaints about the numbers. Now I've got the title, and my job is to push those same people to hit targets I know wear them down. Every time I press them, I feel the old friendship crack a little more.
More people experience this than they realize.
Now that you're the boss, you have to push the very people you used to stand beside.
If this sounds familiar, the Library can help you find the bigger picture.