Every single call is somebody furious about something, and I have to smile through it and sound happy no matter what they call me. I swallow it, say sorry, and pick up the next one. Call after call, it adds up. By the end of my shift I'm just hollow, with nothing left.
More people experience this than they realize.
Staying cheerful through a whole day of angry callers leaves you completely hollow.
If this sounds familiar, the Library can help you find the bigger picture.