In a tough meeting I told leadership the honest truth about the harm a plan would do, and I told the employee the honest limits of what I could change. I didn't hide behind policy or behind sympathy. I hold the pull between the company and its people, and I try to be fair to both without pretending the tension isn't there.
More people experience this than they realize.
You hold the pull between company and people fairly, hiding behind neither side.
If this sounds familiar, the Library can help you find the bigger picture.