I can design something people genuinely love, even though they never see the care that went into it. But in every meeting I end up defending the actual human being on the other side of the screen against a wall of numbers. And the numbers keep winning. I'm tired of being the only one in the room fighting for the person we're supposedly building this for.
More people experience this than they realize.
You keep fighting for the real user, and the metrics keep beating you.
If this sounds familiar, the Library can help you find the bigger picture.