I fix the outage, everyone's happy, and I move straight to the next fire without writing a word of it down. Then three months later the same thing breaks and I'm staring at it like I've never seen it before. I know I should document, but I never do, so I keep solving the same problems again and again.
More people experience this than they realize.
You fix things but never write them down, so you keep solving the same problem twice.
If this sounds familiar, the Library can help you find the bigger picture.