I finally figured out I need to say no when my plate is already full, and I even practiced the words in the car. But the second my manager stood over my desk with that look, the no dried up in my throat and I heard myself say sure, no problem. I know where the line is now. I just can't seem to hold it when someone leans on me.
More people experience this than they realize.
You know where your limits are, but you fold the moment someone leans on you.
If this sounds familiar, the Library can help you find the bigger picture.