A customer asks if we have got something in the back and I freeze, because honestly I do not know. I go rummage through shelves that make no sense to me and come back empty-handed. They leave without buying and I feel like I let the whole store down.
More people experience this than they realize.
You lose track of the stock and can't find things when customers ask.
If this sounds familiar, the Library can help you find the bigger picture.