A student starts to unravel and before I even think, I've raised my voice or snapped a rule at him. Later I realize he was scared, or hungry, or trying to tell me something I never stopped to hear. I keep reacting to the behavior instead of the child underneath it.
More people experience this than they realize.
You react to a student's outburst instead of seeing what's really driving it.
If this sounds familiar, the Library can help you find the bigger picture.