I know my boss's inbox better than he does, which emails matter, which can wait, which he'd want flagged at midnight. But all of that lives in my head, and no one else can see the weight of it. When something slips through, it's on me, and when it all runs smoothly, it's like the work never existed.
More people experience this than they realize.
You run someone's inbox better than they can, but the load stays invisible.
If this sounds familiar, the Library can help you find the bigger picture.