Someone asks me how busy we are or whether we'll hit our targets, and I genuinely don't know; I go find out by asking around. There's no system, just me holding a hundred loose threads in my head. Every week I'm surprised by something I should have seen coming. I'm running the whole thing on instinct and luck.
More people experience this than they realize.
You run the team on instinct with no system, so surprises keep hitting you.
If this sounds familiar, the Library can help you find the bigger picture.