A lot of the time I'm the first person to see the shadow on the image -- the thing that's going to change someone's whole life. But it's not my place to tell them, so I hand off the file and call in the next patient with a smile. Holding that news, and saying nothing, is heavier than I ever expected.
More people experience this than they realize.
You often see the terrible news first but can't say a word, and holding it is heavy.
If this sounds familiar, the Library can help you find the bigger picture.