A customer is yelling at me over a policy I did not write and cannot change. I manage what is actually mine to manage, but I spend all day standing between furious people and decisions made in some office far above me. Being the face for choices I did not make wears me thinner every shift.
More people experience this than they realize.
You stand between angry customers and decisions made above you, and it wears you thin.
If this sounds familiar, the Library can help you find the bigger picture.