My whole job is to bring the real user's voice into the room, and it keeps getting drowned out by someone's opinion or the next deadline. I lay the evidence on the table and watch the decision go the other way anyway. I'm starting to wonder if anything I do actually changes what gets built.
More people experience this than they realize.
You bring evidence into the room and watch opinion and deadlines win anyway.
If this sounds familiar, the Library can help you find the bigger picture.