I close the deal and pass the customer to our success team, but half the time I forget to tell them the important stuff. Some handoffs are clean; others, the customer has to repeat everything they already told me. I can feel when I've dropped something, but I don't catch it every time.
More people experience this than they realize.
You pass customers to the next team, but the details don't always make it across.
If this sounds familiar, the Library can help you find the bigger picture.