My job is to enforce the rules, but the rules land on real people with desperate stories. Every day someone in front of me is begging, and I'm the one who has to say no. I go home and can't tell if I did the right thing or just followed orders.
More people experience this than they realize.
Enforcing the rules on desperate people leaves you at war with your own conscience.
If this sounds familiar, the Library can help you find the bigger picture.