I sit down to answer a customer and what comes out sounds stiff, like a robot reading a manual. I know what I mean, but it doesn't land right on the page. Half the time they write back more confused than before, and I have to start the whole thing over. It's exhausting to explain something twice because I couldn't say it clearly the first time.
More people experience this than they realize.
Your written replies come out stiff or unclear, so customers keep coming back confused.
If this sounds familiar, the Library can help you find the bigger picture.