A customer is screaming at me about a price the company set, a policy I didn't write and can't change. I'm the face standing here taking it. I keep trying to figure out where my actual responsibility ends and the stuff I can't control begins, and in the moment those lines just blur together.
More people experience this than they realize.
You get blamed for things you don't control while still owning what you do.
If this sounds familiar, the Library can help you find the bigger picture.