Someone started giving me feedback this morning and before they'd finished the first sentence I was already building my reply. I nodded along, but I wasn't really listening. I was managing how it felt to be on the receiving end. By the time they stopped, I'd missed most of what they actually said.
More people experience this than they realize.
When getting feedback you're busy forming your reply instead of actually hearing it.
If this sounds familiar, the Library can help you find the bigger picture.