I got made team lead and thought it was a good thing. Now I'm judged on numbers my people have no real chance of hitting. Every day I'm stuck in the middle, pushing my agents on targets I know are unfair while my bosses push me. I feel like I'm letting down both sides at once.
More people experience this than they realize.
As team lead you're squeezed between impossible targets and the people who can't hit them.
If this sounds familiar, the Library can help you find the bigger picture.