I've got it down to an art now. A few clean lines that fix the problem and calm the person on the other end. But I send hundreds of them a day, and somewhere along the way I stopped feeling any of it. Name after name, ticket after ticket, all disappearing into a void. I'm good at this, and I can't remember the last time it meant anything to me.
More people experience this than they realize.
You write reassuring replies with ease, but the sheer volume has left you numb.
If this sounds familiar, the Library can help you find the bigger picture.