My whole scorecard is whether customers renew, but half of what makes them leave is out of my hands — the product, the price, a merger I never saw coming. Still, when they churn, it lands on me. I carry that anxiety around all quarter for things I can't control. It's slowly wearing me down.
More people experience this than they realize.
You're judged on renewals you can't control, and carrying that anxiety is exhausting you.
If this sounds familiar, the Library can help you find the bigger picture.