My closest friend was just diagnosed with something serious and I've been researching treatment options compulsively because that's how I cope with fear, but I can tell she finds my information-gathering overwhelming when she's trying to process the emotional reality. We've always been able to talk about everything but suddenly I don't know how to be helpful without being invasive.
More people experience this than they realize.
Your attempt to help through knowledge-gathering is misaligned with what your friend actually needs, and neither of you knows how to name this without hurting the other.
“Where Are You with Medical & Healthcare Navigation?”
If this sounds familiar, the Library can help you find the bigger picture.