LibraryScenariosHow rigid bureaucracy ignores human emergencies
Scenario

How rigid bureaucracy ignores human emergencies

My food stamps got cut because I missed one appointment even though my daughter was in the hospital and now we have nothing until next month.

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More people experience this than they realize.

What we've seen

System inflexibility treats compliance as more important than the circumstances that require assistance in the first place.

Ideas that help explain it
Worth thinking about

“Where Are You with Low Income & Government Benefits Navigation?”

If this sounds familiar, the Library can help you find the bigger picture.