LibraryScenariosWhen teams struggle with new systems meant to help
Scenario

When teams struggle with new systems meant to help

My department is implementing a new performance management system that's supposed to be more equitable, but the way we're rolling it out is creating more anxiety and competition among team members instead of the collaboration we wanted. Some people are gaming the metrics while others are checking out completely, and our manager seems to think it just needs more time to work.

Juana
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More people experience this than they realize.

What we've seen

A group trying to create fairness discovers that changing structures without changing culture can make things worse.

Ideas that help explain it
Worth thinking about

“Where Are You with Confucian role identity?”

If this sounds familiar, the Library can help you find the bigger picture.