LibraryScenariosWhen nonprofit teams struggle with class dynamics in service delivery
Scenario

When nonprofit teams struggle with class dynamics in service delivery

Our nonprofit team is supposed to be serving low-income communities but most of us are middle-class professionals who've never experienced poverty ourselves and there's this weird dynamic where we talk about 'our clients' in ways that feel patronizing. The few team members who have lived experience keep trying to push back but the conversations get uncomfortable and we end up avoiding the real issues.

Juana
Online
The coach is replying

More people experience this than they realize.

What we've seen

Teams serving communities they don't belong to avoid confronting their own class privilege and its impact on their work.

Ideas that help explain it
Worth thinking about

“Where Are You with Poverty and identity?”

If this sounds familiar, the Library can help you find the bigger picture.