LibraryScenariosWhen immigration service teams struggle to balance efficiency with language justice
Scenario

When immigration service teams struggle to balance efficiency with language justice

The language justice team at our immigration clinic keeps running into conflicts between providing services quickly and providing them in people's preferred languages with proper cultural context. Some staff think we're being inefficient while others think we're compromising our values when we rush through interpretation.

Juana
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More people experience this than they realize.

What we've seen

A service team is navigating the tension between organizational pressures and their commitment to dignified, culturally responsive support.

Ideas that help explain it
Worth thinking about

“Where Are You with Refugee and immigration justice?”

If this sounds familiar, the Library can help you find the bigger picture.