LibraryScenariosWhen Technology Works for Some but Harms Others
Scenario

When Technology Works for Some but Harms Others

As head of security I discovered that our facial recognition system has a 40% error rate for Black women but management wants to keep using it because it works fine for our mostly white customer base.

Juana
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The coach is replying

More people experience this than they realize.

What we've seen

You are being asked to deploy systems that function effectively for privileged groups while systematically failing vulnerable populations.

Ideas that help explain it
Worth thinking about

“Where Are You with Institutional ethics and organizational integrity?”

If this sounds familiar, the Library can help you find the bigger picture.