LibraryScenariosWhen Professional Services Exploit Desperation
Scenario

When Professional Services Exploit Desperation

My immigration law firm has been taking retainer fees from desperate families for cases we know are hopeless but my partners say we are providing hope and legal representation regardless of outcomes.

Juana
Online
The coach is replying

More people experience this than they realize.

What we've seen

Your organization is profiting from vulnerable people's hopes while providing little realistic chance of success.

Ideas that help explain it
Worth thinking about

“Where Are You with Institutional ethics and organizational integrity?”

If this sounds familiar, the Library can help you find the bigger picture.