LibraryScenariosWhen healthcare interactions undermine the care they're providing
Scenario

When healthcare interactions undermine the care they're providing

My insurance approved my hormone therapy but the pharmacy keeps misgendering me when I pick up my prescription, and it ruins the one thing that's supposed to help me feel more myself.

Juana
Online
The coach is replying

More people experience this than they realize.

What we've seen

Medical systems fail to recognize how the process of receiving care can contradict the therapeutic goals of that care.

Ideas that help explain it
Worth thinking about

“Where Are You with Gender identity — full spectrum?”

If this sounds familiar, the Library can help you find the bigger picture.