LibraryScenariosHow to navigate workplace emotional labor and discrimination
Scenario

How to navigate workplace emotional labor and discrimination

My restaurant job expects me to smile and be friendly even when customers are racist to me because the tips are better when I do not react.

Juana
Online
The coach is replying

More people experience this than they realize.

What we've seen

Service work demands the performance of emotional availability even in the face of dehumanizing treatment.

Ideas that help explain it
Worth thinking about

“Where Are You with Labor rights and worker justice?”

If this sounds familiar, the Library can help you find the bigger picture.