Our project team keeps getting emergency requests from leadership that turn out to be things that could have waited weeks, but we've trained ourselves to drop everything every time someone says 'urgent' in an email. I want to push back but I'm afraid of looking unresponsive, and I think everyone else feels the same way.
More people experience this than they realize.
The group has become conditioned to react to urgency language rather than evaluate actual time constraints.
“Where Are You with Urgency — manufactured and real?”
If this sounds familiar, the Library can help you find the bigger picture.