LibraryScenariosWhen your content moderation team is drowning in misinformation
Scenario

When your content moderation team is drowning in misinformation

Our team is supposed to be monitoring for misinformation on our platform but we're so overwhelmed by the volume that we've started making inconsistent decisions and nobody wants to admit we're just guessing half the time.

Laozi
Online
The coach is replying

More people experience this than they realize.

What we've seen

A group tasked with distinguishing truth from falsehood is discovering the limits of their capacity and the impossibility of perfect judgment.

Ideas that help explain it
Worth thinking about

“Where Are You with Disinformation and its technology?”

If this sounds familiar, the Library can help you find the bigger picture.