We keep fighting over text about things that would be five-minute conversations in person and by the time we get on a call to resolve it we're both defensive about positions we don't even really hold. The medium is poisoning the message but we can't have every conversation face-to-face.
More people experience this than they realize.
Communication tools shape the conflicts they carry, creating battles over phantom positions rather than real differences.
“Where Are You with Long-distance relationships via technology?”
If this sounds familiar, the Library can help you find the bigger picture.