I built an AI chatbot for customer service and customers prefer talking to it over real humans and I don't know if this says more about AI or about how awful we've made human customer service.
More people experience this than they realize.
The preference for artificial agents exposes the degradation of human service roles within commercial systems.
“Where Are You with AI — accessible explanation and philosophical implications?”
Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.
If this sounds familiar, the Library can help you find the bigger picture.