Periagoge
Scenario

Why digital bureaucracy fails those most in need

I need government benefits but the online application system crashes constantly and the phone lines are always busy so I cannot get help anywhere.

More people experience this than they realize.

What we've seen

Poorly implemented technology can make essential services harder to access rather than easier.

Your guide for this
Laozi
Laozi works with people navigating exactly this kind of situation.
Ideas that help explain it
Worth thinking about

“Where Are You with Digital divide?”

Peri

Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.

If this sounds familiar, the Library can help you find the bigger picture.