LibraryScenariosHow business owners should handle customer misinformation
Scenario

How business owners should handle customer misinformation

I run a small business and customers keep asking me about political rumors they've heard and I don't know how to stay neutral without seeming dishonest.

Laozi
Online
The coach is replying

More people experience this than they realize.

What we've seen

Commercial survival requires diplomatic silence even when moral clarity demands truthful speech.

Ideas that help explain it
Worth thinking about

“Where Are You with Disinformation and its technology?”

If this sounds familiar, the Library can help you find the bigger picture.