LibraryScenariosWhen digital-first services abandon customers who prefer traditional methods
Scenario

When digital-first services abandon customers who prefer traditional methods

My bank closed all its local branches and now I have to drive forty minutes to deposit a check because I do not trust the mobile app.

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More people experience this than they realize.

What we've seen

The rush to digitize essential services can leave behind those who need different forms of access.

Ideas that help explain it
Worth thinking about

“Where Are You with Digital divide?”

If this sounds familiar, the Library can help you find the bigger picture.