LibraryScenariosWhen machines eliminate the human parts of service work
Scenario

When machines eliminate the human parts of service work

My grocery store job got replaced by self-checkout machines and now I stock shelves for robots and customers who avoid eye contact.

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More people experience this than they realize.

What we've seen

Automation often removes exactly the interpersonal elements that made work socially meaningful for both workers and communities.

Ideas that help explain it
Worth thinking about

“Where Are You with Industrial revolution and its human cost?”

If this sounds familiar, the Library can help you find the bigger picture.